GoldeNet Australia Return Policy

Our fine diamonds and timeless jewellery should not only meet your expectations but exceed them. If, however, you are not completely satisfied with your item, you can return your product for a full refund within 30 days from the date of shipment.

How to return an order:

Call GoldeNet customer service at 1300 361 873 to obtain our return address and postal details.

Conditions of Return:

Returns are simple, but are subject to certain rules:

1. The item must be received by GoldeNet Australia WITHIN THIRTY (30) DAYS of shipment for the refund.
2. Please note that all items must be returned in the same condition as received from GoldeNet Australia. Any returns that have been engraved, altered, resized (by a jeweller other than GoldeNet Australia), or damaged in any way cannot be accepted for return.
3. If the item is a diamond, the original gemological laboratory certificate that was issued with the diamond needs to be returned as well.
4. If you received a gift that was purchased at GoldeNet Australia and wish to return it, as with any purchase, the gift recipient can return the item for exchange. However, if you wish to return the gift for a refund, please note that the refund will be issued to the gift purchaser and not the recipient.

Return Time:

All requests will be processed after our laboratory inspects and verifies the condition of the item. Returns take approximately 5-10 business days to process upon receipt of the item.

Exceptions to the 30-Day Return Policy

While we strive to ensure your satisfaction, there are certain cases not covered by our 30-day return policy. These include layby orders, custom-made designs, and imported diamonds from overseas. In such cases, we will work with customers on a case-by-case basis to find a resolution that suits both parties. Most often, a refund will be provided, but please note that a restocking fee may apply.